Shipping Policy

Last updated: June 2026

This Shipping Policy explains how OptiPlax orders are processed, shipped, and delivered. All orders are fulfilled through our retail partner BuyGoods.

Order Processing

Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

Shipping Methods and Costs

OptiPlax orders are shipped via trusted carriers within the United States. Shipping costs depend on your order:

U.S. Shipping Rates

• 2-Bottle Starter: $9.99 standard shipping
• 3-Bottle Pack: $9.99 standard shipping
• 6-Bottle Bundle: FREE shipping (included with order)

Estimated U.S. Delivery Times

• Standard shipping: 5–7 business days from order date
• Tracking: A tracking number is emailed once your order ships

International Shipping

OptiPlax ships to select international destinations through our retail partner. International shipping rates and delivery times vary by country and are calculated at checkout. International orders typically take 10–21 business days for delivery.

International customers are responsible for any applicable customs duties, taxes, or fees charged by their country's customs authority.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use the tracking number to monitor your package's progress through the carrier's website.

If you do not receive a tracking email within 3 business days of your order, please check your spam folder or contact our support team.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. Address changes after an order has shipped may incur additional fees.

Lost or Stolen Packages

If your tracking number shows your package as delivered but you have not received it, please:

1. Check with neighbors and any safe drop-off locations at your address
2. Contact the carrier directly (USPS, UPS, FedEx) for delivery confirmation details
3. If the package cannot be located, contact us within 7 days of the marked delivery date

Delayed Shipments

Occasionally, shipments are delayed due to weather, carrier issues, or other circumstances beyond our control. We monitor all shipments and will notify you of any significant delays. If your order is significantly delayed, contact us and we will work with you to resolve the situation.

P.O. Boxes and APO/FPO Addresses

We can ship to P.O. boxes and APO/FPO military addresses within the United States. Delivery times to these addresses may be slightly longer than to street addresses.

Restricted Locations

We are unable to ship to certain international destinations due to import restrictions on dietary supplements. If you are unable to complete your order due to your location, please contact us to discuss options.

Contact Us

For shipping-related questions, contact us at:

📧 contact@optiplax-product.com
🕐 Monday–Friday, 9 AM–5 PM EST